Calling mobile phones allows Vericel to ensure communication to customers at the moment your company determines to give them your message. 
Although our service works with any phone, we focus on mobile phones.If you have an important message to send out in the evening and only have the office number, your customer will most likely not answer the phone because he is at home or someone else will answer the call and the message will not be given to your end customer.

Our proprietary software records if the calls were answered; how much was heard by the customer; and if there was any voice or keypad response to any questions.  All this information is available to the companies in real-time, online with a password(s) accessed Control Panel.  Different access levels can provide different reports to personnel in the office.

This information is important for companies to make business decisions, such as providing better training in a facility; gauging the attendance of confirmed guests; or using it as a measure of employee’s incentives.  Reports can be provided for any measurement that is requirement.

With voice calls, customers can respond (by voice or typing in the phone keypad) to any questions you have.   Unlike SMS, there is nothing else a listener needs to do and it does not cost them anything.  The response rate for any questions is much higher.

With Vericel, your customers will receive a personalized message with any data provided (for example, customer name in the greeting, specific dates, locations, etc). The customer will feel the royal treatment from your company no matter if you have 10 or 10,000 employees.

With Vericel we can make 2400 calls/minute with your standard corporate company voice and no additional training (for callers) is needed.    Customers will immediately recognize your company’s voice and this will increase customer loyalty.

Vericel can be setup with any number of languages and dialects your company and customers’ need.   For companies that have customers that speak different languages, you ensure the customers understand the message or questions you ask.

Vericel can be designed with your company’s needs.  If your message is important, we can make all calls at once and obtain the response right away.  If your needs are different per customer, we can make one call at a time when your company determines.

Although voice calls provide reporting capabilities, we also provide SMS service for customers that need to send hard to remember type of information.  We are also able to insert your company name instead of a phone number (caller ID) to increase the possibility a customer will read your message.

Simply relying on SMS messaging does not provide the real-time reporting and responses from customers that will allow your company to make important business decision.

Certain parameters of the calls can be changed immediately online with your company’s specific website Control Panel.  This is designed according to your needs.  If your company has a survey of 25 questions, and one question is about a service that is temporarily unavailable, you can easily disable that question from your Control Panel.